A couple of weeks ago, I visited a small, independently owned pharmacy. I know that’s quickly becoming a rarity, but I’m glad I did. I’ve been to the chain store pharmacies, and I have to tell you that I often leave feeling like less of a person than a dollar sign. In other words, my experience with the large chain pharmacies and other types of retail stores are that they’re usually impersonal and there’s room for improvement for the level of customer service.
What’s Better Small Shops?
When I go to the large pharmacies that are associated with a nation-wide store, there’s usually one–maybe two–people working in the pharmacy. So, inevitably, I’m waiting on a line to drop off my prescription. Once I get to the counter, no matter what the medicine, I’m told that I have to return in at least an hour, at which point something that should take a few minutes (and used to), becomes a multi-hour exercise. I don’t know about you, but sometimes when I’ve picked up a prescription, the medicine is for someone who is not feeling well and the sooner they get the medication, the quicker they will feel better. I don’t think that big pharmacies understand how vital quick-turnaround is to people.
When you return to one of the large pharmacies to pick up your prescription, you’re back online waiting to get to the single person who’s working the counter. And, even if you’ve arrived past the hour, you may be asked to wait some more, so hopefully, there will be a seat available for you.
However, when you go to an independent pharmacy, the experience is different and better. When I picked up my prescription recently, I waited FIVE minutes. About five or six professionals were working in the pharmacy,